My name is Lucy Bloomfield and I help businesses increase their customer retention and satisfaction.

I built my own eCommerce business from 0 to 10,000 customers, with a 40% return rate, in just 18 months. So, it’s safe to say I know a thing or two about what keeps customers repurchasing and what doesn’t.

You see any business can acquire customers, but at some point, it becomes unrealistic to continue acquiring – it becomes too expensive or your pool of potential customers isn’t big enough – and you have to figure out how to encourage your existing customers to come back for more.

That’s where I step in.

I use clever digital strategy and streamlined internal processes to help your business increase its...




I help businesses do business better

Full Filled Co

Full Filled Co needed help with cold-traffic landing pages and re-engaging an existing customer email list. I helped them do it.

Read the case study

The Chocolate Yogi

The Chocolate Yogi had a clunky and difficult to navigate site. I helped them clean it up and improve their conversion rate.

Read the case study
Luchia works with The Chocolate Yogi to increase customer retention

Want to make your customers happier?

Let’s talk about what you’re doing to serve your existing customers and how I can improve their experience (and your business).